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#37Working adultsPhone callSMSFull guideFake apps, links and helplines

SIM swap or "eSIM upgrade" request

A caller offers a 5G or eSIM upgrade and asks you to forward an SMS, which moves your number to their device.

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How it works

  1. A caller says he is from your mobile network and offers a free 5G or eSIM upgrade, or warns that your SIM will stop working.
  2. He asks you to send an SMS with a code, or to forward an SMS or email you receive, to "confirm" the upgrade.
  3. This moves your number to an eSIM on his phone, your SIM goes dead, and he uses your OTPs to empty your bank account.

What it looks like

Example messages. Numbers and links are masked.

Sir, your SIM will be blocked in 2 hours. To upgrade to eSIM free, send the SMS I am telling you, and forward the reply you get to this number.

Free 5G upgrade for your number. Reply with the code you receive to activate.

Red flags

  • "Network company" calling to upgrade you
  • Asks you to send or forward an SMS
  • Asks for the email linked to your number
  • Threat that your SIM will be blocked
  • Phone suddenly shows no signal

The one question to ask

Why would your mobile company need you to forward a message to a stranger?

Already paid or shared details?

Also seen as

  • SIM "blocked for KYC" call
  • Fake number portability request
  • Free data or recharge offer that needs a code

What people are saying

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