Cancellation, refund and delivery policy

Last updated 25 October 2026.

What you buy

Nothing on ScamBhai is sold at present, including Family Shield. This policy applies to any paid Family Shield pass, if passes are offered in future, and to any payment made earlier.

Delivery

Family Shield is a digital service delivered online. Nothing is shipped. The pass starts as soon as Razorpay confirms the payment, usually within a minute, and its end date shows on your Family Shield page. If it has not started within an hour, write to us with the payment reference and we will start it or refund you in full.

Cancelling

Each pass is a one-time payment with no automatic renewal, so there is nothing to cancel: it simply ends on its end date unless you buy another. You can stop using Family Shield, or delete it with everything in it, at any time from its page.

Refunds

• Changed your mind: ask within 7 days of paying and we refund the full amount. This applies once for each Family Shield.
• Charged but the pass did not start, or charged twice: we refund the extra or failed payment in full, whenever you tell us.
• Alerts did not work because of a fault on our side: we refund the unused part of the pass.
• Otherwise, the unused part of a pass is not refunded, except where the law requires it.

How to ask

Write to scambhai@proton.me with the payment reference from Razorpay's receipt (it starts with "pay_") and the date of payment. We do not need your name or anything else. We approve refunds within 5 working days, and Razorpay returns the money to the card, UPI account or bank account you paid from, usually within 5 to 7 working days after that, depending on your bank.

Grievance Officer

The quickest way to complain is the complaint form: it gives you a reference number at once, and urgent complaints are reviewed first. Where an automatic first check finds that a post plainly shows private details, an intimate image or an impersonation, the post may be hidden at once until the Grievance Officer decides; other complaints are reviewed within the time below. Complaints about anything on ScamBhai, including a request to remove a community post, a privacy request or a payment problem, can also go to the Grievance Officer: B. Parikh, scambhai@proton.me. The Grievance Officer also answers questions about how ScamBhai handles personal data. Please write rather than call where you can, and remember this is not a helpline for recovering money: for that, call 1930. We acknowledge a complaint within 24 hours. A request to remove content is resolved within 36 hours and any other complaint within 7 days. A complaint that a post shows intimate images of someone or impersonates a person is decided within 2 hours, and one that a post exposes someone's private information as soon as we can and within 36 hours. Orders from a court or an authorised government officer are acted on within 3 hours. If you are not satisfied with our answer about your personal data, you can complain to the Data Protection Board of India.