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#66Senior citizensPhone callSMSFull guideBills, KYC and government services

Pension stopped unless the life certificate is updated

A caller from the "pension office" says your pension will stop unless you update your life certificate, and asks for the OTP.

Community reports: 0

How it works

  1. A caller says they are from the treasury, a pension office or the bank, and that your pension will stop this month.
  2. They offer to update your life certificate or pension record over the phone, and ask for Aadhaar, account details and the OTP that arrives.
  3. The OTP lets them take over your bank account or Aadhaar-linked services.

What it looks like

Example messages. Numbers and links are masked.

Namaste uncle, I am calling from the pension department. Your life certificate is pending, your pension will stop from next month. I will update it now, just tell me the OTP.

Your pension account is under verification. Share your PPO number and the code you receive.

Red flags

  • A call about pension from an unknown number
  • A request for the OTP
  • A threat that pension will stop this month
  • An offer to do it all on the phone

The one question to ask

Has your bank or pension office ever asked for the OTP on a call?

Already paid or shared details?

Also seen as

  • Pension arrears or DA release fees
  • Fake Jeevan Pramaan links

What people are saying

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